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Ikhsan : Customer Service
Rick : Client
Star : Co-Worker
Rick : Good morning. Is this the Adinas's customer services number?
Ikhsan : Good morning. This is Ikhsan from Adinas’s complaint and information
service. May I ask who is calling please?
Rick : This is Rick speaking.
Ikhsan : Alright Mr. Rick. What can I do for you?
Rick : I would like to make a complaint about my order
Ikhsan : Can you tell me your order number please?
Rick : Sure, It’s AD0025792104.
Ikhsan : What complaint do you want to convey, sir?
Rick : First, why did the product I ordered take longer than the estimation listed?
Second, I ordered a Runfalcon model size 43, why did I receive a Duramo model size 42? I want to return it and exchange it for my proper order. I denied if I had to do a refund because I really wanted to have these shoes.
Ikhsan : Alright Mr. Rick. I will check it first. Please wait a minute.
Rick : OK.
Ikhsan : Thank you for waiting sir. Sorry for the inconvenient service we provided.
For your first complaint, it happened because there is now a coronavirus outbreak so that all transactions that occur after March 25 will be sent 2 weeks later. And this is also related to your second complaint. At that time because a lot of orders were delayed making our web site go down so a lot of orders were entered incorrectly in the order details.
Rick : I see. So that’s what happened. So how do I exchange this item?
Ikhsan : You must return the item to us first. After that, we will deliver the item you
ordered. But don’t worry, shipping will be paid by us completely. We have our own shipping courier, so our courier will pick up the items at your place and then send it back with the items you ordered.
Rick : How long will it takes?
Ikhsan : It will bring approximately four days from now because so many customers
have reported with the same complaint.
Rick : OK. Thank you for your information. I will be waiting for it.
Ikhsan : Your welcome sir. Are there other questions or complaints that you want to
submit, sir?
Rick : Nope. Thank you.
Ikhsan : Alright. We apologize for the mistakes that we have made. We will always
improving our quality and services. Thank you for using our product.
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Ikhsan : Hi Star, can we speak for a minute?
Star : Yeah, sure. What’s wrong Mr. Ikhsan?
Ikhsan : I received a lot of complaints about our company sending the wrong items to
the costumer.
Star : How does such things could be happened?
Ikhsan : You should have known that more than I am!
Star : Can you tell me the chronology of the problem?
Ikhsan : *Explaining the chronology that occurs*
Star : I’m sorry. That day I wasn’t in the office due to illness and no one sent the
news to me. I will solve this problem immediately.
Ikhsan : Good. I advise you to create a better server and create a cite for consumers to
easily report the problems like this if this problem occurs again
Star : Thank you for your advice. I hope this mistake won’t happen again.
Ikhsan : Yeah, me too
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| Commonly Misused Words | Confusingly Related Words | Prepotition |
| Denied | Can | After |
| Pick Up | It's | To |
| Bring | Than | By |
| Speak | There | At |
| Cite | A lot | With |
| Too | Must | For |
| Then | ||
| Mistake | ||
| Advice |
