Topic 5
DISCUSSING A BUSINESS PROGRESS
A. STATE A BUSINESS JOB
Tiga Pesta is a service for weddings, bridal showers, birthday party, general meetings, etc. For further informatio, you can reach me on our application, "Tiga Pesta : Event Organizer". Through our application, available service options that we provide. Not only that, you can also order our services through the application by creating an account first.
For birthday party, Tiga Pesta offers a recommendation for the type of event that is appropriate for the age of the client. Our services always update according to the changing times that occur.
For weddings and bridal showers Tiga Pesta offer recommendations to client, and we also provide various types of souvenirs (can be seen through the application).
Currently, Tiga Pesta are running a birthday project for teenagers aged 17 years, with the theme "Sweet Seventeen: Nia". In this project, we give a glamorous impression with a red-silver interior and this is in accordance with the wishes of client. At this event, we invited famous guest stars in accordance with the wishes of client is Marcell.
Our program has received recognition from various groups in Indonesia and Southeast Asia. Lately we focus on the event that the client wants whether it's a birthday party, a 7-month celebration, (bridal shower), public meetings, weddings etc. We have served 250 events throughout 2019. Including major events of state officials and among artists. Every year we offer or offer a different concept for the event that the client wants. We have 1000 employees who are ready to serve, our employees are all trained and educated. These three parties have received many prestigious awards. Last month we handled clients with the concept of a luxurious and elegant wedding party, starting from the concept, wedding dresses, decorations are all handled by professionals, we work a lot with people who are experts in their fields such as cosmetology, decoration etc. We continue to innovate so that in the future much better, and will continue to prioritize client satisfaction.
B. BENEFIT FOR ALL THE RELATED PARTIES
In this globalization era, we develop digital-based systems to make it easier for clients. As for the payment system, we offer a discount 5% if the client pays in full, and we accept credit payments with 0% installments for 3 months.
C. I – P – O
In this Sweet Seventeen project, we are working with "Lola’s Kitchen" in providing cathering services, Lola’s Kitchen itself is a cathering service that has been recognized by several countries in Southeast Asia so that the consumption section will not be doubted. Not only in the gathering, for the decoration section we also work with the "Weewo Design Organizer" who is responsible for decorating the event.
First of all we will gather for a briefing with the client regarding the desired concept. Furthermore, our party in charge of the cooperation will contact some of the services above and confirm directly regarding the time agreed by the client. For the final stage, 5 days before the event we will go directly to the location to see what conditions are possible or not possible, so that we can discuss this again with the client.
During the event, we were still standing by conditioning the area around so that it goes smoothly.
D. PROJECT SCHEDULING
November, 8th 2019 : Briefing with client
November, 11th 2019 : Contact the cathering, decor organizer, etc
November, 14th 2019 : Second brefing with client to discuss our result
November, 15th 2019 : Finding a suitable location with client
November, 16th 2019 : Full inspection with team
November, 18th 2019 : Decor
November, 19th 2019 : event begin
November, 20th 2019 : Team evaluation with client
E. EXPERIENCES OF DOING THE JOB
INOVATION :
Tiga Pesta concept is very interesting, starting from the layout, the design of the building or room, as well as in accordance with the development of the era. Every year the tiga pesta offers very interesting concepts to the client and the client was very attracted towards the concept. Innovation the tiga pesta is in accordance with the deadline, so from my experience no clien is dissapointed with the services in the party. We continue to innovate so that in he future much better, and will continue to attach great importance to client satisfaction.
SKILL :
The employees at the Tiga Pesta have the appropriate skills with the field and are in accordances with applicable standards, so it does not need be afraid of using the services of the tiga pesta. Tiga pesta has been trusted in indonesia and in southeast asia. It’s been proven starting from the design of the room and dial are very nice in terms of color selection.
CREATIVITIES :
Tiga Pesta have a the creativity tat is extraordinary in terms of the concept. From past experiences, tiga pesta is a concept of halloween. Where everything start from the design dresses and cosmetology with the concept of halloween.
F. DELEGATION OF WORK
After we get a client, our team immediately provides a separation of duties between one employee and another, a manager of our direct assigns subordinates to work in accordance with client expectations without exception. That is about the concept of what the client wants as well as with decorations as what the client expects. Of course the team of times is ready to receive input. And a manager is certainly responsible for the performance of his employees, the division of authority is very important to get effective results, then the employee who handles the decoration must be about decoration, and with a predetermined time then the work must be completed and our team is solid and responsible answer to the work that has been given, so the client will feel satisfied with our performance. We sent 5 people in the make up section, 15 people in the decoration section and 10 people about the concept or design provided, H-5 we did a check before the event was held so that we could find out if there were any deficiencies. In the decoration section there are those who work outdoors, there are those who work indoors all the tasks are separated so that everything works well and efficiently. All the colors that the client wants are good for the color of the walls, curtains etc. we do it well and correctly because we do not want to disappoint the client. For cosmetology, we are free whether the clients themselves will provide concept input or from our team, because this project is from clients who want to submit themes with contemporary teen-style makeup, so we are ready to work on everything from makeup and dresses etc.
Topic 6
ASKING FOR AND GIVING OPINIONS
Customer service : Hallo, OndiHome Costumer Service, how may I help you today ?
Budi : I would like to make a complaint.
Customer service : May I know what the nature of the complaint is, sir ?
Budi : My internet connection has not worked properly for two days. It keeps connected and disconnected. And when it is connected, the speeds are very low.
Customer Service : I am sorry to hear that. Could you please tell me your client number ? I need it so that I could check if there is any problem with the network in your area.
Budi : Sure, my client number is 544B2W-3YG.
Customer service : Thank you. Our system shows that there is not any issue or maintenance in your area. Have you tried to restart the router, sir ?
Budi : Of course I have! What kind of question is that ?!
Customer service : I understand that you are upset, sir. I am just trying to comprehend the issue. I am afraid that I could not tell it from here. How about I will get our technician to come to your house to check it ?
Budi : Okay, that will work for me.
Customer service : Will there be someone in your house between 1 pm and 4 pm tomorrow ? Our technician will get to your house around that time.
Budi : Yes, my wife will be home.
Customer service : All right. Is there anything else you would like me to help ?
Budi : No. Thank you.
Customer service : Very well, then. We will do our best to get your internet connection back to normal. Thank you for using OndiHome as your internet partner, sir.
Tomorrow at 5 pm
Customer service : Hallo, OndiHome Costumer Service, how may I help you today ?
Budi : Am I a joke to you, hah ? Where is the technician ?
Customer service : I am very sorry about that, sir. Our technician has gone since 2 pm. We will call him right now.
Budi : I am a professional trader and I used to make $ 1000 in one day. But because OndiHome, I have lost my time to make money.
Customer service : I am very sorry, Mr. Budi. We will send another technician to your home right now.
Budi : I am not at home right now. How about tomorrow at 7 am ?
Customer service : I am afraid that we cannot send our technician at that time, sir
Budi : Why ?
Customer service : We just start our operation at 8 am.
Budi : Ok. So you will send technician tomorrow at 8 am ?
Customer service : Yes, sir. We will send our technician as soon as possible.
Budi : I will be waiting.
Customer service : We will do our best to get your internet connection back to normal. We are sorry that you are having this situation.
Budi : Please be professional when you handle a problem. Customer satisfaction is number one in a business.
Customer service : Yes, sir. Thank you for using OndiHome as your internet partner
Budi : I would like to make a complaint.
Customer service : May I know what the nature of the complaint is, sir ?
Budi : My internet connection has not worked properly for two days. It keeps connected and disconnected. And when it is connected, the speeds are very low.
Customer Service : I am sorry to hear that. Could you please tell me your client number ? I need it so that I could check if there is any problem with the network in your area.
Budi : Sure, my client number is 544B2W-3YG.
Customer service : Thank you. Our system shows that there is not any issue or maintenance in your area. Have you tried to restart the router, sir ?
Budi : Of course I have! What kind of question is that ?!
Customer service : I understand that you are upset, sir. I am just trying to comprehend the issue. I am afraid that I could not tell it from here. How about I will get our technician to come to your house to check it ?
Budi : Okay, that will work for me.
Customer service : Will there be someone in your house between 1 pm and 4 pm tomorrow ? Our technician will get to your house around that time.
Budi : Yes, my wife will be home.
Customer service : All right. Is there anything else you would like me to help ?
Budi : No. Thank you.
Customer service : Very well, then. We will do our best to get your internet connection back to normal. Thank you for using OndiHome as your internet partner, sir.
Tomorrow at 5 pm
Customer service : Hallo, OndiHome Costumer Service, how may I help you today ?
Budi : Am I a joke to you, hah ? Where is the technician ?
Customer service : I am very sorry about that, sir. Our technician has gone since 2 pm. We will call him right now.
Budi : I am a professional trader and I used to make $ 1000 in one day. But because OndiHome, I have lost my time to make money.
Customer service : I am very sorry, Mr. Budi. We will send another technician to your home right now.
Budi : I am not at home right now. How about tomorrow at 7 am ?
Customer service : I am afraid that we cannot send our technician at that time, sir
Budi : Why ?
Customer service : We just start our operation at 8 am.
Budi : Ok. So you will send technician tomorrow at 8 am ?
Customer service : Yes, sir. We will send our technician as soon as possible.
Budi : I will be waiting.
Customer service : We will do our best to get your internet connection back to normal. We are sorry that you are having this situation.
Budi : Please be professional when you handle a problem. Customer satisfaction is number one in a business.
Customer service : Yes, sir. Thank you for using OndiHome as your internet partner
Topic 7
Astrindo Travel Services
Our loyalty for more than 30 years, supported by experienced staff and with sincerity to provide the best, has made Astrindo Travel Services as one of the largest travel agents in Indonesia.
We are committed to continue to grow and provide the best service only for you, to guide you to see the beauty of various tourist destinations at home and abroad.
Our Service
- Flight ticket
We provide domestic and international flight tickets at competitive prices
- Train ticket
Get the convenience of purchasing train tickets in all Astrindo Travel Services branches
- Cruise
Enjoy a cruise that spoil you with us in various parts of the world with a wide selection of cruises
- Travel Documents
Our experienced staff will always be ready to assist you in taking care of all the needs related to your travel documents
- Hotels Around the World
As easy as making a telephone call to make a room reservation for hotels around the world
- Travel Insurance
Increase the comfort of your trip with travel insurance options that you can adjust to your travel needs
- 24 hour service
We will give you wholehearted services 24 hours a day to guarantee your satisfaction with our services
SPIRIT AUSTRALIA
Departure 27 SEP / 25 OCT / 08, 23 NOV / 06 DEC 2019
Itinerary
- Day 01 JAKARTA - MELBOURNE
Today gather together at Soekarno Hatta airport to depart for the city of Melbourne, Australia.
- Day 02 ARRIVED IN MELBOURNE
Arriving in Melbourne, the city tour visits / passes PARLIAMENT HOUSE, FITZROY GARDENS, photostops in front of CAPTAIN COOK'S COTTAGE and SHRINE OF REMEMBRANCE monuments to world war heroes 1 & 2. (- / MS / MM) Hotel: Mercure Welcome / Equivalent
- Day 03 MELBOURNE - BRISBANE / GOLDCOAST
Flight to Brisbane. Upon arrival, head straight for Goldcoast to visit DREAM WORLD up close look at typical Australian fauna such as koalas, kangaroos and others, as well as exciting games such as Tower of Terror, Giant Drop, Wipe Out, and many more. (MP / - / -) Hotel: Alpha Sovereign / Equivalent
- Day 04 GOLDCOAST
Today's program is to visit Australia's largest film studio MOVIE WORLD. Enjoy interesting games like Lethal Weapon, Superman Escape, Batman Ride and Stuntman Ride. (MP / - / -) Hotel: Alpha Sovereign / Equivalent
- Day 05 GOLDCOAST - SYDNEY
Flight to Sydney. Upon arrival, visit / pass THE ROCKS, HARBOR BRIDGE, OPERA HOUSE, MRS MACQUARIES 'CHAIR, and PADDY'S MARKET (open Wednesday - Sunday). Afternoon enjoy lunch at CAPTAIN COOK CRUISE while down the beautiful Sydney Bay. (MP / MS / MM) Hotel: Travelodge / Equivalent
- Day 06 SYDNEY
Free program you can use to walk to enjoy the city of Sydney with your own settings. (MP / - / -) Hotel: Travelodge / Equivalent
- Day 07 SYDNEY - JAKARTA
Head for the airport for your flight back to Jakarta.
Tour Fee
Adult :
- Twin Adults 23,988 K
- Single Suppl. 4,600 K
Children <12 Yrs :
- Twin 22,488 K
- Ex-Bed 20,988 K
- No Bed 19,988 K
Etc :
- Include Airport Tax
- Astralian Visa 1,890 K
Tour Fee Includes :
- International economy class flight tickets with GARUDA INDONESIA (GA) flights with NON-REFUNDABLE conditions.
- International airport tax, Fuel Surcharge and airline insurance as stated above (** subject to change)
- Hotel accommodation 3 * / commensurate with twin share, if the single room is charged a single supplement fee.
- Transportation during the trip.
- Eating and traveling according to the schedule above.
- Entrance ticket of visited tourist objects.
- Airport handling at Soekarno-Hatta Airport on departure.
- A traveling bag & travel kit from Astrindo.
- An experienced Tour Leader from Astrindo.
Tour Fee Not Included :
- Australian Visa (prices can change at any time)
- CHUBB Insurance IDR 285,000 (individual), IDR 555,000 (family)
- Travel documents (passport, visa, etc.).
- Personal expenses (telephone, mini bar, laundy, etc.).
- Additional tour costs / Optional Tour.
- Excess baggage fees.
- Customs in Jakarta or the country visited.
- Tipping for USD 21 Tour Leader and AUD 18 Driver.
Astrindo Travel Services aims to provide you with the best service and we do our best to ensure that we have taken care of everything, so that you can enjoy your trip without worrying about what happened.
Your satisfaction is our pleasure
Not just promises but commitments that we take very seriously
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