TASK 3

Simple Modal, Complex Modal, Ephistemic Modal, Periphrastic Modal, and Say/Tell
&
Meaning of Antecedent of Pronoun and Dangling Construction

Link for audio : Click Here

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Ikhsan : Customer Service
Rick    : Client
Star     : Co-Worker

Rick    : Good morning. Is this the Adinas's customer services number?
Ikhsan : Good morning. This is Ikhsan from Adinas’s complaint and information service.
              (1)May I ask who is calling please?
Rick    : This is Rick speaking.
Ikhsan : Alright Mr. Rick. What (1)can I do for you?
Rick    : I (1)would like to make a complaint about my order.
Ikhsan : (4)I have to see the data first.(1)Can you tell me your order number please?
Rick    : Sure, It’s AD0025792104.
Ikhsan : What complaint do you want to convey, sir?
Rick    : First, why did the product I ordered take longer than the estimation listed?
              Second, I ordered a Runfalcon model size 43, why did I receive a Duramo model size 42?
              I want to return it and exchange it for my proper order. I denied if I had to do a refund
              because I really wanted to have these shoes.
Ikhsan : Alright Mr. Rick. I (1)will check it first. Please wait a minute.
Rick    : OK.
Ikhsan : Thank you for waiting sir. Sorry for the inconvenient service we provided.
              (2)Since Covid-19 has been delayed for many deliveries, it must be in the process of being               shipping. And this is also related to your second complaint. At that time because a lot of
              orders were delayed making our web site go down so a lot of orders were entered
              incorrectly in the order details.
Rick    : I see. So that’s what happened. So how do I exchange this item?
Ikhsan : You (1)must return the item to us first. After that, we (1)will deliver the item you ordered.
              But don’t worry, shipping will be paid by us completely. We have our own shipping courier,
              so our courier (1)will pick up the items at your place and then send it back with the items
              you ordered.
Rick    : How long it (1)will takes?
Ikhsan : It (3)might take four days from now because so many customers have reported with
              the same complaint.
Rick    : OK. Thank you for your information. (2)I will be waiting for it.
Ikhsan : Your welcome sir. Are there other questions or complaints that you want to submit, sir?
Rick    : Nope. Thank you.
Ikhsan : Alright. We apologize for the mistakes that we have made. (2)We will always
              improving our quality and services. Thank you for using our product.

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Ikhsan : Hi Star, (1)can we speak for a minute?
Star     : Yeah, sure. What’s wrong Mr. Ikhsan?
Ikhsan : I received a lot of complaints about our company sending the wrong items to the costumer.
Star     : How does such things (1)could be happened?
Ikhsan : You (1)should have known that more than I am!
Star     : (1)Can you tell me the chronology of the problem?
Ikhsan : Three days ago, I received a complaint from a man. He (5)told that our company
              sent the wrong item.
Star     : I’m sorry. That day I wasn’t in the office due to illness and no one sent the news to me.
              I (1)will solve this problem immediately.
Ikhsan : Good. I advise you to create a better server and create a site for consumers to easily report
              the problems like this if this problem occurs again.
Star     : Thank you for your advice. I hope this mistake won’t happen again.
Ikhsan : Yeah, me too.

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Explain :

1. Simple Modal,
2. Complex Modal,
3. Ephistemic Modal,
4. Periphrastic Modal,
5. Say/Tell.

Antecedents of Pronoun

When a pronoun is used in a sentence, it must have a corresponding noun at the beginning before it was used. This particular noun which is referred by the pronoun that comes later is known as the antecedent of that pronoun. And there should be a clear indication of that noun to which the pronoun would be referring to. If there is no correspondence between the pronoun and the antecedent, then the sentence will be inaccurate.

For example :

• Ican told Bintang that, in order to finish the homework he would need his help.
• Panji doesn’t like mathematics because it is complicated.
• He didn’t get the job as the interviewers didn’t like his performance that much.

When the noun is uncountable or referring to a team or unit then the pronoun used after it would be singular. But if the noun is countable then the pronoun used afterward would be plural. If indefinite pronouns are used as antecedents then the pronoun used afterward would be modified accordingly. If indefinite pronouns like one, no one, anything everything, either, each, something etc. is used as antecedents then the following pronoun will be singular. But if indefinite pronouns like few, many, both, several etc. are used as antecedents then the following pronoun will be plural.

For example :

• Many people had to lose their jobs because of coronavirus pandemic.
• Everyone is perfect in his/her own eyes.
• Most of the coffee was poured out of its container.
• Many people doesn’t realize what they have until it is lost

Dangling Construction

A dangling construction is a group of words that the writer intends to be a modifier for a noun or phrase but the noun or phrase is not actually in the sentence.  Instead, the modifier erroneously describes a noun or phrase that is in the sentence -- sometimes with humorous results.  Here are some examples.

• After eating, the waiter gave us the bill.
  The sentence grammar says the waiter did the eating but that's not what the writer really means. 
• “Having been widely circulated, the report triggered an investigation.” and “The report having been widely circulated, triggered an investigation.”Both versions of the preceding sentence make sense. Either might be chosen, for the sake of variety.

 Source :

•  Antecedents of Pronoun [online]. Available from : https://www.learngrammar.net/english-grammar/antecedents-of-pronoun [Accessed 5 May 2020]
• Dangling Construction [online]. Available from : https://www.quora.com/What-is-a-dangling-construction-How-can-it-be-used-in-a-sentence [Accessed 5 May 2020]
• Roddick, Ellen. 2010. Writing That Means Business : How to Get Your Message Across Simply and Effectively. New York : iUniverse Inc.